At Yosenta, we are committed to providing high-quality fitness services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services, programs, and products. By booking a service or purchasing a program, you agree to this policy.
Contact Information:
- Address: 1502 Ave C North, Saskatoon, SK S7L 1L3, Canada
- Phone: +1 306-261-3893
- Email: [email protected]
1. Services Covered
This Refund Policy applies to the following services:
| Service | Price (CAD) | Refund Eligibility |
|---|---|---|
| Personal Training | $70 per session | Refund requested at least 24 hours before the scheduled session |
| Group Classes | $20 per class | Refund requested at least 24 hours before the class |
| Nutrition Coaching | $50 per consultation | Refund requested at least 48 hours before the consultation |
| Online Fitness Programs | $40 per month | Refund requested within 7 days of subscription start, if no digital content has been downloaded or accessed |
2. Refund Conditions
- Advance Notice: Refunds for scheduled sessions or classes require prior notice according to the timing outlined above.
- Digital Products: Refunds for online fitness programs are only available if the content has not been accessed, downloaded, or used.
- Non-Refundable Items: Any promotional offers, discounts, or bundled services may have specific non-refundable conditions outlined at the time of purchase.
- Medical Exceptions: Refunds may be considered for health-related issues with supporting documentation from a licensed medical professional.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team via email: [email protected] or phone: +1 306-261-3893.
- Provide the following information:
- Your full name and contact information
- Service or program purchased
- Date of purchase or scheduled session
- Reason for the refund request
- Our team will review your request and respond within 3 business days.
4. Refund Processing
- Approved refunds will be processed using the original payment method.
- Processing time may vary depending on your bank or payment provider, typically within 5–10 business days.
- Yosenta reserves the right to deny refunds that do not comply with this Refund Policy.
5. Rescheduling and Credits
- In lieu of a refund, you may request to reschedule a session or apply a credit toward another service within 30 days of the original booking.
- Credits are non-transferable and must be used by the account holder.
6. Changes to Refund Policy
Yosenta reserves the right to modify this Refund Policy at any time. Updated policies will be posted on this page with a revised Effective Date. Your continued use of our services indicates acceptance of the updated terms.
7. Contact Information
If you have questions about this Refund Policy or need assistance with a refund, please contact us:
- Address: 1502 Ave C North, Saskatoon, SK S7L 1L3, Canada
- Phone: +1 306-261-3893
- Email: [email protected]
We are committed to ensuring a fair, transparent, and satisfactory experience for all our clients.